Returns are permitted under the following conditions;

• ALL RETURNS, except in the case of a defective product, are subject to a re-stocking fee of $35.00. The re-stocking fee is used to cover the cost of merchandise inspection, i.e., having to check the scanner to make sure that it is in working condition, making sure all included documents and accessories are accounted for, and re-packaging any opened accessories. 

• All returns must have a Return Merchandise Authorization (RMA) number clearly labeled on return box. Please email us for an RMA number prior to returning your package. Returns that are not clearly labeled with an RMA number will not be accepted.

• Returns must be initiated by customer within seven (7) days of delivery of scanner. 

• Returns must be received within ten (10) calendar days from the date the RMA# is issued. Merchandise received later than this date cannot be accepted for return. 

• Open your item carefully and retain all packaging and documentation. Original manufacturer box, packing materials, wrappers, cartons, instruction manuals, papers, blank warranty and/or serial number cards must be in their ORIGINAL condition without markings, tape, folds or defacing. 

• Merchandise, including factory packed accessories, must be returned in NEW condition as shipped from the manufacturer. Merchandise returned in other than new condition will be returned to the customer without refund.

• Except in the case of a defective police scanner, we cannot accept any returns on police scanners with filled-out warranty cards or product registrations. If any included items or accessories are missing, merchandise will be returned to the customer without refund.

• You may, if you choose, request store credit towards an upgrade purchase.  

• Refunds are processed within seven (7) business days of receipt of return. Refunds will be credited in the same manner as received, i.e., credit card, PayPal, check, etc. 

• Shipping fees and scanner programming software purchases are not refundable. 

To request a return, please contact us at the email address below to retrieve an RMA# (Return Authorization Number) with instructions on returning merchandise. Be sure to include your full name and order number to speed up the process. 

Contact Customer Service: Sales@PoliceScanners4Less.com

Order Cancellations

Once an order has been placed, we may or may not be able to cancel your order. This is determined by the status of the order. If your order has not been shipped, we can put a "Stop Order" and then issue a refund, minus a $20.00 processing fee. If your order has been shipped, we will be unable to cancel your order. In this case, you have the option to keep the scanner or return the scanner for a refund or store credit, minus shipping costs and a restocking fee of $35.00. The re-stocking fee is used to cover the cost of merchandise inspection, i.e., having to check the scanner to make sure that it is in working condition, making sure all included documents and accessories are accounted for, and re-packaging any opened accessories.   

If you choose to return the scanner for a refund, return is subject to the terms and conditions listed above. Refused shipments will be subject to the restocking fee above and return shipping costs as UPS will charge us for return shipping on refused deliveries. 

Note: To avoid having to return your scanner because it will not work for your area, i.e., you bought a conventional scanner and your area requires a digital scanner, we recommend that you take advantage of our "Scanner Consultation Service" if you are not sure what type of scanner; conventional, trunking, or digital scanner is required for your area. Alternatively, you can do your own research online or check with local resources. If you plan on buying a digital scanner, then you are ok as digital scanners are "backwards-compatible" meaning you can also hear analog trunking and conventional analog frequencies.

  30-Day Defective Product Exchange  

Although our merchandise is brand-new and in “factory sealed” cartons, there are rare occasions where you may receive a defective scanner. As a courtesy to our customers, if you receive a scanner that is defective or becomes defective within thirty (30) calendar days, we will replace it at no cost to the customer including return shipping. 

For defective product replacement, please contact us at the email address below to retrieve an RMA# (Return Authorization Number). Be sure to include your full name and order number to speed up the return process.

Contact Customer Service: Sales@PoliceScanners4Less.com