Forms of Payment
Accepted
We accept MasterCard, Visa, American
Express, Discover, PayPal (Confirmed Address Only), Money Orders,
Cashier's Checks, Government, Business & Personal Checks. Note: For business
and personal checks, please allow 7-10 business days for your check to
clear our bank before items are shipped.
Placing an Order
You can order
via our secure online store or via phone, fax, and mail order. All orders
received before 2:00PM ET Monday-Friday are normally processed and shipped
the same-day. All order received after 2:00PM ET Monday-Friday are processed
and shipped next
business day. For more information on placing an order
via phone, fax, or mail order, see our "Placing
an Order" page.
After Purchase
Within minutes after your purchase is
made, a printable receipt containing details about your order will be
displayed in your browser's window. In addition, you will receive a copy of your receipt via email
to confirm that your order has been received. Additional follow-up emails will be sent with further details
about your order including information on a UPS tracking number for your
order and how to access the bonus gifts.
If you do not receive an email receipt of your order within an hour after
your order is placed, our email may have been blocked by your email
filter (especially AOL). Please make sure your email spam settings allow emails
from Sales@PoliceScanners4Less.com
or use an alternate email account to contact us.
Alternate Billing/Shipping Address
To protect our customers and ourselves from fraudulent purchases, we only
ship to billing addresses.
If you are paying via credit card and you would like to have your order shipped to an alternate address other than your billing address, you will need to list the alternate address on file with your credit card
company to speed up shipment of your order.
Failing to list the alternate address with your credit card company will delay your
order as we will need to confirm the alternate address by phone with the
card holder.
For PayPal payments, we only ship to
confirmed addresses. PayPal payments with an address that is unconfirmed
will delay your
order as we will need to confirm the alternate address by phone with the
card holder.
Sales Tax
8.25% sales tax applies to all shipments with a billing address in California.
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WE ONLY SHIP INSIDE
THE UNITED STATES -

$15.95 Flat
Rate Shipping & Handling Fee
WE GUARANTEE DELIVERY OF YOUR ORDER!
FULL SHIPPING INSURANCE & SIGNATURE DELIVERY IS INCLUDED!
To provide the fastest
service possible, we ship via UPS Ground Service with signature delivery
confirmation to all 50 continental U.S. States. UPS Ground Service is a prompt and
dependable method of shipment with delivery in 1-5 days. Most customers
receive their order within 2-3 business days from the date the order is processed for ground service (see delivery map below). We do not ship outside the United States.
All orders received before
2:00PM ET
Monday-Friday are normally processed and shipped same-day. All order received after
2:00PM ET Monday-Friday are processed and shipped next business day. A
"Business Day" does not include or count Saturday, Sunday
or Holidays. NOTE: UPS can not
ship to a Post Office Box unless there is a street address.
Shipment to Hawaii
& Alaska
Since shipping rates to
Hawaii and Alaska are higher, you will need to email us for shipping rates
and instruction for placing and order to Hawaiian and Alaskan
destinations. Contact customer service at: Sales@PoliceScanners4Less.com.
UPS Tracking
Numbers
We provide you with a UPS
tracking number so that you can track the progress of your order from
shipment to delivery via UPS' Website with which we will provide you a link.
Tracking numbers are sent within 24-hours of shipment via email once your order has been
picked up by UPS. If you do not hear from us within 24-hours, our email was possibly blocked by your email
spam filter (especially AOL). Please make sure your email spam settings allow emails
from Sales@PoliceScanners4Less.com or use an alternate email account to contact us.
Lost/Damaged Items
In the event that the
merchandise is lost or damaged during shipment, customer must contact us
within three (3) business days via email after the estimated delivery date
in the tracking details. We treat lost or damaged claims as a priority
and will file a claim with UPS for the customer within 1-2 business days from
the day we are notified of a lost shipment. For damaged merchandise, the box, packing materials, and the damaged item
should be kept in the event UPS requests an inspection. For
defective products, see "Defective Product Exchanges" in the
'Return/Refund' section below.
Address Corrections
An error as simple as a
zip code or street address will result in an address correction by UPS.
When this occurs UPS charges $5.00 correction fee. Please make certain to
review the ship to address for accuracy. Address correction/customer
redirects expenses will be passed along to the customer that placed the
order upon notification by UPS of the additional charge.
UPS Ground Delivery
Map

Click to enlarge
We have several
distribution points to reduce the chance that an item will be out of
stock. The above map is for our primary distribution warehouse. In
the rare instance that an item is out of stock at our primary
warehouse, we will ship your scanner from one of two alternate
distribution points located in Missouri or Oregon.
Returns are permitted under the following
conditions;
-
Returns must be initiated by customer within
seven (7) days of delivery of scanner.
-
All returns must have a Return Merchandise Authorization (RMA)
number clearly labeled on return box. Please email us for an RMA number prior to returning your package. Returns that are not clearly labeled with an RMA number will not be
accepted.
-
Returns must be received within
ten (10) calendar days from the date the RMA# is issued.
Merchandise received later than this
date cannot be accepted for return.
-
Open your item carefully and retain
all packaging and documentation. Original manufacturer box, packing materials, wrappers,
cartons, instruction manuals, papers, blank warranty and/or serial
number cards must be in their ORIGINAL condition without markings, tape, folds or
defacing.
-
Merchandise, including factory packed accessories, must be returned in NEW
condition as shipped from the manufacturer. Merchandise returned in other than new condition will be returned to the customer without
refund.
-
Except in the case of a defective
police scanner, we cannot accept any returns on police scanners with filled-out
warranty cards or product registrations.
If any included items or accessories are missing,
merchandise will be returned to the customer without refund.
-
ALL RETURNS, except in the case of a defective
product, are subject to a re-stocking fee of $35.00. The re-stocking
fee is used to cover the cost of merchandise inspection, i.e., having
to check the scanner to make sure that it is in working condition,
making sure all included documents and accessories are accounted for,
and re-packaging any opened accessories.
-
You may, if you choose,
request store credit towards an upgrade purchase.
-
Refunds are processed within seven
(7) business days of receipt of return. Refunds will be
credited in the same manner as received, i.e., credit card, PayPal, check,
etc.
-
Shipping fees and
scanner programming software purchases are not refundable.
To request a return, please contact us at the email
address below to retrieve an RMA# (Return Authorization Number) with
instructions on returning merchandise. Be sure
to include your full name and order number to speed up the process.
Contact Customer
Service: Sales@PoliceScanners4Less.com
Order Cancellations
Once an order has been
placed, we may or may not be able to cancel your order.
This is determined by the status of the order. If your order has not been
shipped, we can put a "Stop Order" and then issue a refund,
minus a $20.00 processing fee. If your order has
been shipped, we will be unable to cancel your order. In this case, you
have the option to keep the scanner or return the scanner for a
refund or store credit, minus shipping costs and a restocking fee of
$35.00. The re-stocking fee is used to cover the cost of merchandise
inspection, i.e., having to check the scanner to make sure that it is in
working condition, making sure all included documents and accessories are
accounted for, and re-packaging any opened accessories.
If you choose to return
the scanner for a refund, return is subject to the terms and conditions
listed above. Refused shipments will be subject to
the restocking fee above and return shipping costs as UPS will charge us
for return shipping on refused deliveries.
Note: If you are *not* sure
what type of scanner; conventional, trunking, or digital scanner is
required for your area, we strongly suggest that you take advantage of our
"Scanner
Consultation Service" to avoid having to return your scanner
because it will not work for your area. Alternatively, you can do your own
research online or check with local resources.
Defective Product
Exchanges
Although our merchandise is
brand-new and in “factory sealed” cartons, there are rare occasions
where you may receive a defective scanner. As a courtesy to our customers,
if you receive a scanner that is defective or becomes defective
within thirty (30) calendar days, we will replace it at no cost to the
customer including return shipping.
For defective product replacement,
please contact us at the email
address below to retrieve an RMA# (Return Authorization Number). Be sure
to include your full name and order number to speed up the return process.
Contact Customer Service
at: Sales@PoliceScanners4Less.com
1-Year Full Manufacturer Warranty
ALL SCANNERS
CARRY A FULL ONE YEAR MANUFACTURER WARRANTY. Scanners that have been in use
and become defective after thirty days must be sent to the factory
service center as outlined in the back of the owner's manual or described
here. PoliceScanners4Less is not the manufacturer. The consumer is
responsible for returning the defective scanner to the service center
for repair after the 30-day replacement exchange period described in the
"Defective Product Exchange" section under the 'Return Policy'
above. For
more information on the manufacturer's warranty, click
here.
PoliceScanners4Less.com is an online only
business. Our business address is for mail orders and business correspondence
only, there is no in-store sales. The easiest way to contact us with any
questions is by email. I will do my best to reply same day or
next business day.
CONTACT VIA EMAIL I
reply to all emails. If you do not get a reply to your question within 24
to 48-hours, check your spam folder and/or make sure your email spam
settings allow our emails in. For Outlook, Eudora etc. click on the email address below. For Web based email type in the email
address below.
Customer
Service: Sales@PoliceScanners4Less.com
CONTACT VIA U.S. POSTAL MAIL
Send all postal mail correspondence
to:
PoliceScanners4Less.com
2648 E. Workman Ave., #433
West Covina, CA 91791
TOLL-FREE CUSTOMER SERVICE NUMBER
Once an order is received, all customers receive a toll-free customer
service number to contact us directly if they need to. If you have
a question, contact us via email. I will do my best to reply same day or
next business day.
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